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What if I receive a damaged item?
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If you receive a damaged or defective item, please contact a customer service representative within 7 days of delivery at customerservice@bleudame.com so we may assist you with your return. If we request that the item be returned, we will reimburse you for standard shipping costs (ie; USPS First Cl...
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How long does it take to process a refund? |
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Please allow 7-10 business days for the return transit time, plus generally an additional 7 business days upon receipt, for the return to be completed and the refund to be issued to your account. If you provided an email address, we'll email you when your return has been received and processed....
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What is your return policy?
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DOMESTIC RETURNS We want you to be happy with your purchase from bleudame.com. You may exchange or return most merchandise for a full refund, less shipping charges, based on the original form of payment within 14 days from the time you received your order. In the case of an exchange, shipping for ...
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What happens if my International package was held in customs, was unclaimed, and then returned to BleuDame? |
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Unfortunately, on occasion, Correios / Customs will hold your package and contact you to pay duties/taxes. Although it is rare if the value is less than $50, it does happen. Duties/taxes are the responsibility of our customer. We will be happy to refund your purchase price, less shipping costs. Or,...
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